10-DAY MONEY BACK GUARANTEE
Return Policy For Diamonds With Diamond Reports
Customers have the right to return the diamonds they purchased online within ten (10) days when there is discrepancy. All purchases must be returned in good condition, with all the accompanying items, which include, but not limited to, original diamond grading certificate and the packaging. Items showing signs of wear or alteration by a jeweller other than BA.SG will not be accepted. Engraved jewellery (excluding wedding bands) may not be returned. Engraved wedding bands may be returned; however, the engraving fee is non-refundable. Additionally, customers will be responsible for all costs associated with the return of the purchases including, but not limited to administrative charges, shipping charges, customs duties, import fees and import taxes.
To process a return, contact us at +65 9233 7218 or email us at [email protected]